AUSTRALIA POST will be getting a stern letter from Bayswater council’s access and inclusion committee because it keeps sending residents hither and thither to find undelivered parcels.
Parcels bound for Maylands residents are ending up at Inglewood, Bassendean and even Malaga post offices.
Bayswater councillor Elli Petersen-Pik says no one’s complaining about the customer service at the Eighth Avenue post office, but it doesn’t have the space to hold packages after a missed delivery.
“As a monopoly provider, it should be Australia Post’s responsibility to respond to its customers’ needs by providing local parcel pick-up facilities,” Cr Petersen-Pik says.
Cr Petersen-Pik raised the issue at last week’s access and inclusion committee, saying it’s particularly a problem for people with mobility issues who can’t easily get to other suburbs.
He’s heard from dozens of residents frustrated by the package diversions.
“People are entitled to ask what the point of having a local post office is, if one of the most basic services –parcel collections – cannot be consistently provided at that office,” Cr Petersen-Pik said.
“People are busy and they are currently being forced to make a special car trip, if they’re able to drive to a different suburb, out of their way just to collect a parcel.”
He points out there’s no public transport service linking Maylands and Inglewood, so for people who can’t drive “there’s no convenient access.
Along with accessibility issues, he says it’s hampering their attempts to foster the strip’s village atmosphere.
“The current situation also takes people away from our town centre and its local shops.”
Australia Post issued just a two-line response: “Our priority is to ensure parcels are sent to the nearest post office or facility wherever possible for ease of collection for our customers.
“Due to the high volumes of parcels being delivered in the local area, there are unfortunately occasions when a post office is at capacity, and a nearby post office will need to be used as an alternative.”
According to affected Maylands residents, those “occasions” are nearly every time.
by DAVID BELL