Perhaps a resolution timeline would help
THE recent commentary in Voice mail between residents and the City of Vincent CEO shines a light on resident frustration with issue management and resolution.
The sentiment in the street is that while residents respect and appreciate that our administration is dealing with a myriad of issues, their only expectation and wish is to receive an estimated timeframe for action.
City of Vincent has published a Customer Service Charter https://www.vincent.wa.gov.au/documents/209/customer-service-charter but it does not appear to be definitive on issue resolution times.
Maybe that warrants a review, but in the meantime, let’s celebrate residents that take time to report and follow up unresolved issues.
And those that consistently front up to briefing sessions or council meetings every month to impart their knowledge or ask questions.
And those that work hard behind the scenes to preserve our neighbourhoods heritage and character.
These individuals just care for all of us and that community spirit ought to be encouraged and celebrated.